WHEN CAN REFUNDS BE MADE?
Returns must be done within seven (7) working days starting from the day the goods are delivered to you.
You may return your order (or items) for any of the following reasons:Your product does not match the website specifications or description.
You received the wrong item in your package.
For products that are defective or damaged upon arrival, please contact us at email@example.com immediately.
Items that are defective and shipped from us or items that you did not order but received from us will qualify for a replacement or a cash refund.
WHAT DO I NEED TO DO TO TRAIN MY PET "TO GO" ON THE GRASS?
Naturally, your pet will be drawn to the grass and want “to go” here. It won’t take much effort on your part.
Your pets have natural instincts that tell them to go on grass, or something natural. We do however see dogs also use the comfy Woof Wizz as a bed!
We recently wrote a blog article about potty training
, but these tips will also help:
1. For puppies, walk them on a lead to the balcony as soon as they wake up and after eating or drinking.
2. Place the Woof Wizz in your desired location, ideally where your pet was relieving themselves prior. Avoid moving the balcony furniture or items around too much to avoid confusion.
3. Invite other dogs over for a play date and show them the Woof Wizz on the balcony - pets want to mark their territory so they may instinctutally then use the Woof Wizz.
4. Wrap your dogs poop in a piece of paper towel and place on the Woof Wizz mat. It deters them from using the mat as a bed rather than a loo.
5. Do not play or pop toys on the Woof Wizz - your dog needs to know it’s their space for doing their business, not play time.
HOW DOES THE WOOF WIZZ WORK?
Simply, The Woof Wizz was designed to stop the need to constantly clean wee mats! The creators themselves were tired of rinsing and touching their dogs wee mats every other day and having to manually clean everything to stop smells and yuckiness on their apartment balcony.
The Woof Wizz also replaces pee pads which are a cheap and popular option for people who don’t want to clean a dog potty.
The system is self-draining, hassle-free and environmentally friendly. It eliminates urine odours by draining pee straight into the drain on your balcony.
Your dog’s poop should be collected and disposed of as usual.
The elevated quality synthetic grass mat keeps your pet’s paws dry, and helps with keeping your balcony clean and healthy.
CAN I USE FRESH TURF INSTEAD OF THE SYNTHETIC MAT
Sure! Just make sure the size is cut the same as the supplied artificial grass mat. Also esure it’s not full of dirt/soil as this will clog the drain system.
I HAVE MORE THAN ONE DOG. WHICH DO I CHOOSE?
It depends on the breed of your dog. The Woof Wizz accommodates either two small dogs (eg: maltese, french bulldog, shitzu, poodle, king carles cavalier, bulldog sizes) or one large dog (labrador, golden retriever, groodle sizes).
WHICH MODEL IS IDEAL FOR MY PUPPY?
Both Woof Wizz models are ideal for any puppy.
WHAT DO I DO IF THEY POOP?
The poop should be collected and disposed of as usual. We suggest in your bathroom toilet as it will go to a sewage treatment.
WHAT ABOUT THE SMELL?
The Woof Wizz is manufactured with high quality and environmentally friendly materials. The urine is drained from the mat, into a tray then straight into the drainage system.
We recommend rinsing your mat daily with 500ml cold water, and using our recommended PetLab PLUS™ Artificial Turf / Outdoor Area Disinfectant Super Concentrate.
DOES THE DOG GET ITS PAWS WET? WILL MY HOUSE GET BE DIRTY WITH PAW PRINTS?
The Woof Wizz is elevated that prevents the pet from coming in contact with the urine. This keeps your dog’s paws dry and your house clean.
CAN THE WEASY STAY OUTDOORS? CAN IT BE EXPOSED TO THE SUN AND RAIN?
Yes! Rain or inclement weather will not reduce the functionality of the Woof Wizz. However, pets generally avoid bad weather, so keep them in mind when positioning your Woof Wizz.
MY DOG IS HEAVY - IS THE WOOF WIZZ STRONG?
The Woof Wizz is tested to hold up to 45kg in weight.
WHERE SHOULD I PLACE IT?
Choose a place where your dog is comfortable to go to the toilet. Maybe you’ve noticed they go to one spot on your balcony or tend to sniff in a section more than others. This is ideal.
Also remember to keep away from your pets food and water.
I HAVE MORE THAN ONE DOG, CAN BOTH USE THE SAME WOOF WIZZ?
CAN YOU SHARE CLEANING TIPS?
Every day, simply pour cold or warm water over the artificial grass matto flush out extra urine.
2 - 3 times per week, we recommend rinsing your mat daily with 500ml cold water, and using our recommended PetLab PLUS™ Artificial Turf / Outdoor Area Disinfectant Super Concentrate
, and allow it to dry completely.